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Monday, December 25, 2006

Process Improvement Should Be Primary Focus of IT

Does IT pay enough attention to process? Maybe not, contends Prevoyance Group President Patrick Gray in this CIOUpdate column. While IT pays more attention to processes than other business units, it tends to focus on diagramming or analyzing them rather than actually improving them, he says. And IT focuses too narrowly on technology as a process improvement panacea. Gray suggests [...] [more]


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