<span style="font-style: italic;">It was a dark and stormy night. The air was quiet. Too quiet. Yet stormy. Suddenly, a beep rang out from a bedside pager. The engineer woke up, grabbing a soda to sharpen his senses. Blogger was down. He needed to bring it back up.<br /><br /></span>When I get the chance to write my pulp story of a gritty Blogger engineer struggling to keep the site alive, I may look back on this past week as a prime source of choice dramatic fodder. Until then, I, like many of you, will look upon this past week with irritation, disappointment, and maybe even a bit of anger.<br /><br />You need to look no further than our <a href="http://status.blogger.com/" title="status blog">status blog</a> or perhaps your own experiences to know that <span style="font-weight: bold;">Blogger had a significant number of unplanned outages this last week</span> (forgive me my euphemisms?) and a handful of planned one s to clean up from the unplanned ones. Itâs been a Murphyesque cavalcade of power failures, fileserver trouble, and wonky network hardware, and I hope youâll believe me when I say that the Blogger staff is even more sick of it than you are.<br /><br />First up, <span style="font-weight: bold;">our apologies</span>. We really regret these outages, which were a nuisance (or worse) to you. The past weekâs performance was <span style="font-style: italic;">not</span> representative of the kind of service we want to provide for you.<br /><br />More importantly, though, what are we doing to prevent this in the future? Some good news:<br /><ul><li> In the short term, <span style="font-weight: bold;">weâre replacing quirky hardware and increasing our monitoring</span> to stop problems before they start (forgive me my clichés?). This afternoonâs planned outage did just such a thing. </li& gt;<li> In the long term, <span style="font-weight: bold;">weâre developing a new version of Blogger</span> with some great new features that is built on technology and hardware that has proven, Google-quality reliability. The current Blogger infrastructure is â albeit in a very <a title="Abe Lincolnâs axe" href="http://desertcraftsmen.com/Abe.shtml">Lincolnâs axe</a> way â the same that Google acquired four years ago. Sure, weâve built on it and expanded it significantly since then, but the truth is weâve more than out-grown it. The new version is ground-up more scalable and less error-prone.<br /></li></ul>The news gets better: We foresaw the need for the long-term solution, well, a long time ago. Long enough ago that <span style="font-weight: bold;">itâs almost done, and you can use it</span> as the <a href="http://beta.blogger.com/" title="new version of Blogger in beta">new version of Blogger in beta</a>. If you can switch to it (see <a href="http://help.blogger.com/bin/answer.py?answer=44404&topic=9083" title="requirements">requirements</a>) you really should. The new version of Blogger is better in almost* every way, including reliability. (Itâs worth pointing out that none of this past weekâs trouble affected the new version of Blogger or its blogs.)<br /><br />Itâs been a bad week for Blogger, and, as I hope you can tell, weâre not denying it. Instead, we have taken and will continue to take specific steps that make Blogger a more reliable, overall better service for you to use.<br /><br />Oh, and as a final <a title="dogfoodish" href="http://buzz.blogger.com/2006/10/chowing-down-on-dogfood.html">dogfoodish</a> note, Iâm pleased to point out that our <a href="http://status.blogger.com/" title="status blog">status blog</a> is now powered by the new version of Blogger. Thi s means that we will be free of the Catch-22 of problems with the current version of Blogger preventing us from reporting about the problems with the current version of Blogger. (And weâll fix that bug that makes it look like all the posts came from me. Weâre on it.)<br /><br />* The new version of Blogger is available only in English, which we will remedy very shortly. Also FTP publishing isnât there yet, but thatâs coming soon, too. Once these are in place, the new version <span style="font-style: italic;">will</span> be better than the current version in every way.
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